OUR COMMITMENT - WHY USE FOUNTAIN TIMBER

For over fifty years Fountain Timber have been manufacturing and supplying a range of high quality timber products for discerning customers to improve their garden… all at the very best value, combined with excellent service and experienced advice.

FROM THE HEART OF THE WOOD

Take a walk round our unique display areas within the heart of the woods and enter the magical world of timber at Fountain's. From the moment you step out of your car and walk towards our entrance you will detect the fresh aroma of sawn Pine as our sawmill produce fencing and posts or you may well hear our local craftsmen manufacturing gates or seats…. You will recognise that we supply something different from the heart of the wood.

Environment Friendly - Responsible, Low Wastage , Sustainable

We care about the environment and operate to a strict environmental management standard (ISO 140001). Our policy is to reduce wastage by using every part of the tree from the largest sections through to the bark, chippings even the sawdust. As  members of the Forest Stewardship Council® (FSC), we purchase  the raw timber  from responsibly managed forests and therefore offer FSC certified products.

Advice and Guidance

It is no surprise that we know a lot about garden timber products. We understand the importance of making the right choice, from recommending the correct treatment standard required for your project to the benefits of differing fencing and panels or how to measure and fix a new gate hand built to your individual needs. All you need to do… is ask.

Collection or Delivery

We have made a conscious effort to increase our stock this season to allow you to ‘Take it away today’ once you have made your choice. Alternatively, if your selection is too large or awkward for you to carry away, we will be pleased to arrange delivery using our fleet of small, medium and large vehicles.

If we get it wrong . . . . . . We put it right

Our reputation has been built on quality products, great value and excellent customer service. We take pride in what we do, so if you find fault with any of our products or services – let us know and we will endeavour to put it right. Fountain Timber are recognised specialists in supplying fencing, timber and high quality timber products for the garden. We have been doing it for over 50 years – it’s what we do and why we do it well.

We pride ourselves in understanding the needs of our customers, which is why you will find 100’s of products to suit every taste and style of garden at prices to match your budget.

We stand by our timber treatment . . .

As a specialist in fencing, garden products, gates, sheds etc., we have unrivalled experience in manufacturing and supplying products that are used in ground contact and wet conditions. We are confident our products will have a 10+ year service life as we produce all our ground contact material (Posts, Gravel Boards, Sleepers, Decking, Bollards) using ‘Wolmanit® CX’ high pressure treatment to Class 4 (UC4).

When you buy timber for direct soil contact . . . Make sure it is treated to Use Class 4

Steps taken by us for treating ground contact timber to UC4

  1. Timber is dried to 28% moisture content or below in our own drying kiln (With the exception of Spruce that more readily accepts treatment at over 30% moisture)
  2. We treat timber in like for like batches. (ie Pine with Pine, Douglas Fir with Douglas Fir, Larch with Larch and Spruce with Spruce)
  3. We monitor, measure and record all treatment cycles to ensure we outperform the manufacturers high treatment standards
  4. We allow it  to dry and deliver when ready  

With all these steps we can be confident in offering our customers a 10+ year service life protection against rot or insect attack.

The only things that will void this protection:

Cutting

(unless cut ends are liberally treated with a good wood preservative. ie. Wolmanit® C&T or Ensele®)

Notching

(unless notches are liberally treated with a good wood preservative. ie. Wolmanit® C&T or Ensele®)

Damaging

(ie excessive damage or splitting of pointed stake during installation)

Equalising/Planing

(without returning for re-treatment)

The shortening of posts or stakes should be avoided wherever possible. The cut end SHOULD NEVER be placed in the ground

FREE REPLACMENT UNDERTAKING

Fountain Timber treatment to Use Class 4 standard is for use in ground contact. ALL UC4 products are supplied with a service life of exceeding 10 years protected against any failure caused by rot or insect attack. Any UC4 product supplied by Fountain Timber which fails due to either fungal decay or insect attack, during this 10 year period will be replaced FREE OF CHARGE subject to the following conditions:- The timber must be used for the supplied purpose and not placed in any abnormal conditions not highlighted to Fountain Timber Products at the time of purchase or alternatively removed from their original position and re-used in differing conditions If the product is cut, notched or drilled it is essential the cut ends be liberally treated with Wolmanit® C&T end wood grain preservative. Fence post should not be pointed after treatment The shortening of fence posts should be avoided wherever possible. Under no circumstances should a cut end be placed in the ground. If setting posts in concrete, suitable drainage/run off must be applied, allowing water to flow freely away from post. Proof of purchase must be supplied with any claim; this can be by way of receipt, invoice number or delivery note number for the products in question. We will require the return of samples (WHOLE POST) for any failed product to identify the cause of failure and to test the quality and penetration of the treatment This undertaking will cover the cost or replacement of the product as supplied by Fountain Timber Products. Any other costs incurred in replacing the products are excluded.

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WHY USE FOUNTAIN

For over 50 years Fountain Timber have been manufacturing a range of high quality timber products for discerning customers... read more

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