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Collection or Delivery


Most items can be collected from our yard on the day. 

Once you have decided on the products you want, or if you have been notified that your pre- paid order is ready, please come to the Fountain Store and our colleagues will process your order.  You will be provided with a loading slip or collection note that must be presented to our colleagues in the yard and they will pick your order while you get your vehicle from the car park. 


 We can arrange delivery using our own fleet of vehicles. For delivery charges and zones see the map below.  

We aim to deliver most orders within 5 working days in zones 1 & 2 and within 10 working days in zone 3. However, at busy times it can sometimes take longer. We will advise delivery date once your order is confirmed. 

Delivery Cost for Zone 1

Up to £24

£24 Orders Under £180

£18 Orders Over £180

 £12 Orders Over £500

 FREE Orders Over £1,200

Postcodes local deliveries (all BS postcodes) BS.

Delivery Cost for Zone 2

Up to £36

£36 Orders Under £180

£30 Orders Over £180

 £24 Orders Over £500

 FREE Orders Over £1,200

Postcodes  GL, SN, BA, TA

Delivery Cost for Zone 3


£60 Orders Under £180

£60 Orders Over £180

 £60 Orders Over £500

£60 Orders Over £1,200

Postcodes CF, NP, HR, WR, OX, RG, SP, DT, EX

Delivery costs include VAT

Important Information

  • Delivery can only be made to the nearest drop off point.
  • Our driver cannot enter a house/property due to risk of damage to the property or contents.
  • Please note that we cannot leave goods on the highway or on the pavement. Our driver will assess if it is safe and/or secure to leave goods and if not, they will be returned to our yard and second chargeable delivery will be arranged.  
  • Under no circumstances can a retail customer/ member of the public assist in the unloading of any of our vehicles. Contractors can  assist with unloading but must take responsibility for their own wellbeing. 
  • No customers (trade or retail) are allowed on our vehicles.

Our Fleet

Our fleet has been given a dramatic ‘green’ makeover with all our trucks now being ULEZ (Ultra Low Emission Zone) compliant.

Shown below are the vehicles we use to deliver orders to our customers. As you will appreciate sending a vehicle that can't gain access will mean a wasted journey. We, therefore, ask our customers to study the vehicles shown below and let us know prior to arranging a delivery if our drivers may experience difficulties. Delivery is to the nearest drop off point. 

3.5-tonne lorry: 6.2m long, 2m wide, 2.4m high

This is the latest of our small delivery vehicles. Its narrow width gives access to many restricted areas. It also has the ability to tip a maximum of 2 cubic metres of loose bark.  

11-tonne Tipper Lorry: 6.1m long, 2.9m wide, 2.9m high

If you order a bulk, loose product for delivery, bark mulch, for instance, this is the size of the lorry for quantities up to 12 cubic metres

11-tonne lorry: 7.5m long, 2.4m wide, 2.7m high

This vehicle has a carrying capacity of almost 6 tonnes and its short wheelbase allows easy access to most delivery points

11-tonne lorry with Crane: 8.15m long, 2.9m wide and 3m high

If you order a product that requires a crane off-load, dumpy bags, for instance, this is the lorry that will deliver them. Please note the crane cannot operate underwires or other overhead obstructions.

For further information about deliveries or our vehicles call our Helpdesk: 01934 862710

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